Artificial Intelligence, Predictive Analytics, Voice of the Customer and Voice of the Employee

Should speech and text analytics be used outside the contact center?

DMG Consulting

DECEMBER 7, 2021

This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.

Text Analytics

Text Analytics Contact Center Legal Artificial Intelligence

Can a surveying solution help us gather employee feedback as well as customer information?

DMG Consulting

APRIL 11, 2022

Answer: While surveying solutions have traditionally been utilized to collect, analyze and share solicited feedback regarding products, services and brand perception from customers and prospects, these applications can also capture and measure employee satisfaction.

VOE

VOE Artificial Intelligence Predictive Analytics VOC

Tech Customer Success

Should speech and text analytics be used outside the contact center?

Can a surveying solution help us gather employee feedback as well as customer information?

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