Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

DMG Consulting

DECEMBER 7, 2021

This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

DMG Consulting

APRIL 11, 2022

Answer: While surveying solutions have traditionally been utilized to collect, analyze and share solicited feedback regarding products, services and brand perception from customers and prospects, these applications can also capture and measure employee satisfaction.

VOE 48

VOE Artificial Intelligence Predictive Analytics VOC 48

Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. Hear how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Confirmit

JANUARY 16, 2020

Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data. Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner.

Unstructured Data 52

Unstructured Data Sentiment Analysis Close the Loop Artificial Intelligence 52

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data.

Unstructured Data 40

Unstructured Data Sentiment Analysis Close the Loop Artificial Intelligence 40

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Thursday, July 25th Customer Experience. Wednesday, July 24th Artificial Intelligence. On day 2, we have artificial intelligence and related technology taking center stage. According to Forbes, the industry is projected to reach $77.6

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28