The Manager’s Guide to Call Center Service Levels
Fonolo
FEBRUARY 9, 2023
Service level metrics don’t correlate with customer satisfaction Gemma Caddick , a Forecast Analyst at Severn Trent Water, brings up the first problem. Benefits of Relaxing Target Answer Times In a post on CallCentreHelper.com , the authors reflect on why companies might be willing to relax the target answer times (i.e.
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