How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Intercom
APRIL 20, 2023
In his most recent book, Do B2B Better: Drive Growth Through Game-Changing Customer Experience , he set out to understand the differences between those who can prove that a better customer experience equals better business versus the ones who are just hoping it’ll happen. And so, there are very few examples of the B2B organization.
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