B2B, Key Driver Analysis, Net Promoter Score and NPS

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Waypoint Group

APRIL 13, 2022

You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? and trend those groups over time together?

NPS

NPS Net Promoter Score Key Driver Analysis Education

Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

AUGUST 1, 2018

Attitudinal (heartfelt) loyalty, which must be the mainstay of B2B companies because. The “customer” for most B2B providers is really a Buying Committee — a collection of people with differing roles/persona (decision makers, budget holders, business influencers, architects/designers, program and project managers, end users, etc.).

Net Promoter Score

Net Promoter Score Close the Loop Key Driver Analysis NPS

Tech Customer Success

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

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