Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter?

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. Voice of the Customer Company. This is one of our key events of the year and it’s getting bigger and better every time.

B2B 40

B2B Net Promoter Score VOC NPS 40

PeopleMetrics

APRIL 9, 2015

The results of our work is so customers can experience the very best you have to offer, with no evidence of the PowerPoint slides, Voice of the Customer alerts, or tooth-and-nail effort that brought it into being. Growing Into Your Customer Experience. That’s why we offer the customer experience solutions we do.

Customer Experience 125

Customer Experience Voice of the Customer Voice of the Employee Customer Feedback 125

Confirmit

FEBRUARY 11, 2020

B2B organizations should definitely be entering the B2B category. A safe bet in most cases is the Voice of the Customer category (unless you’re running an employee program – in which case it’s Employee Experience for you). Voice of the Customer Voice of the Employee Quick Guides.

B2B 52

B2B Voice of the Employee Voice of the Customer Innovation 52

Confirmit

MARCH 12, 2019

From Confirmit’s perspective, we’re there to talk Customer Experience , insights, Voice of the Employee and anything to do with bringing together data to help businesses make better decisions. Voice of the Customer Voice of the Employee Market Research Company Best Practices.

Voice of the Employee 56

Voice of the Employee B2C Social Media Voice of the Customer 56

Confirmit

JUNE 3, 2018

Forrester’s analysts recognized that “Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms.” ” Voice of the Customer Voice of the Employee Market Research Featured Analyst Insight.

Customer Feedback 40

Customer Feedback Text Analytics Voice of the Employee B2B 40

Confirmit

FEBRUARY 20, 2018

While listening to customers (and of course employees) is great, what’s most important is demonstrating that you’re taking the Voice of the Customer and using the insights you gather to make decisions and have an impact on your business. Voice of the Customer Voice of the Employee Market Research Company.

Contact Center 40

Contact Center VOC B2B Voice of the Employee 40