Recover Alert Management - Centralized vs. Decentralized Approaches
PeopleMetrics
MAY 4, 2020
Recover alerts are the core of any advanced VoC program. Following up on recover alerts is the heart of your VoC program. For B2C companies with large numbers of customers, recover alert follow-up should be prioritized by the customer’s customer lifetime value (CLV). Does Closing the Loop Pay? Why follow up?
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