PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business. What is a customer feedback loop? A CX process generates data and insights through customer feedback loops.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. Plus, NPS samples are insufficient i.e. of the total customer base how many responses would we need across a range of touchpoints to make NPS statistically valid? The Net Promoter System provides the opportunity for you to act by closing the loop on both a tactical and strategic level.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Close the loop with individual or group of customers to respond to their feedback. Understand your customers’ expectations better. When to Collect the Voice of the Customer?

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40