B2C CRM Customer Relationship Unstructured Data 
1 to 1
AUGUST 30, 2021
Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.
Confirmit
MAY 29, 2018
Select a secure and scalable platform to gather customer feedback, automate alerts and escalate issues that require attention. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address.
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