Remove B2C Remove Customer Acquisition Remove CX Remove Touchpoint
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5 Customer Service Tips That Will Help You Retain More Customers

Fonolo

The first—and most important—tip when evaluating your customer service approach, is to tweak the language around what it means to deliver good service. In today’s highly digitized buying environment, top-notch customer service is tied to overall customer experience across multiple touchpoints, particularly in the B2B space. .

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Getting Started with Voice of Customer program

SurveySensum

In our first few episodes, we will discuss how you can create a VOC program from ground zero and then, how can you take that up to CX maturity? After that, in the later episode, we will also listen to CX professionals from these growth-stage companies and understand how they started their CX journey. . How to capture VOC data?

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