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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. It is based on your ability to change faster than your competition, customers, and business. To make anything better, the first thing is to accept the fact as is without any condition. Mark Sanborn.

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Customer support: Definition, importance & 10 key strategies

Zendesk

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service? Customer support strategies.