blog building-blocks-of-omnichannel-strategy 
SurveySensum
JULY 11, 2023
They want to make customers feel special, create lasting memories, and build a community of happy customers. But, how can you build and deliver great customer experiences? So, let’s take a closer look at these essential blocks to create memorable customer experiences: 1. You love going to McDonald’s.
Comm100
SEPTEMBER 22, 2021
In this article, the second in a series of four, we’ll continue our journey into digital transformation in customer service by looking at the best practices for adopting a digital transformation service strategy. One of the key roles of a digital leader is to build trust across the organization in new technologies.
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