Taylor Reach Group

NOVEMBER 30, 2018

Companies spend money on initially training new hires, but is that enough? Besides, we can always use the dollars allocated to training for other areas like executive retreats” – a prime example of the mindset you do not want to take as a Contact Center executive. Not reading trade press, blogs and newsletters. “We Again, wrong.

Contact Center 111

Contact Center Customer Satisfaction Technology Technology 111

Beyond Philosophy

OCTOBER 18, 2019

We talked about the two systems in a recent podcast and how they interact in your customers’ minds when they are deciding to buy your product or service. Have you ever driven home at 9 pm and you pull into your front drive and think, how did I get here? These two systems work together and tradeoff tasks between them.

CX 90

CX Education Customer Experience Customer Experience Management 90

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Customer Experience – The new focus of 2020! LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132