Customer Experience Podcast – Big Lessons From My First 12 Guests
Customer Bliss
JULY 7, 2016
That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. Journey Mapping Is Crucial: Samir Bitar of the Smithsonian, my fourth episode guest , helped build the first journey map ever for the museums. Fearlessly, with no holds barred.
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