Comm100

APRIL 30, 2020

Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. But managing agents working from home still poses many difficulties. Couple this with much higher chat requests, and your agents could soon feel out of control and unequipped.

Omnichannel 52

Omnichannel AI Social Media Start-ups 52

UJET

APRIL 16, 2020

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

Contact Center 90

Contact Center Compliance Customer Experience 90

Aquire

JANUARY 6, 2022

Let’s face it: remote work is here to stay. In fact, these tools will help your organization: Collaborate online remotely Improve workflow efficiency Manage files, projects, and tasks Provide valuable insights into business decisions Collect data and process online payments Support customers whenever or wherever.

Social Media 105

Social Media Invoicing CRM Start-ups 105