Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. With their own brand to build and more freedom to test the waters, they can recruit more of the movers and shakers in the industry, which will lead to better products and services for their account holders. Airlines don’t either.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. To illustrate, let’s take the example of United Airlines’ reputation crisis. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. With their own brand to build and more freedom to test the waters, they can recruit more of the movers and shakers in the industry, which will lead to better products and services for their account holders. Airlines don’t either.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. With their own brand to build and more freedom to test the waters, they can recruit more of the movers and shakers in the industry, which will lead to better products and services for their account holders. Airlines don’t either.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

SurveySensum

MARCH 1, 2024

Benchmarking your NPS analysis against industry standards is a compass guiding businesses through the vast sea of customer satisfaction. But the problem is: Some companies only look at their own NPS score without comparing it to others in the same industry. Functionality, Usability) and tag sentiments (Positive, Negative, Neutral).

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks Industry-Leading CRM. Business Seeks Industry-Specific CRM. Business Seeks Industry-Leading CRM. Out of all the customer engagement software tools that are out there, which one is right for your company?

Social Media 42

Social Media CRM Omnichannel Invoicing 42