blog the-new-era-of-ai-powered-workforce-engagement-management 
CommBox
OCTOBER 18, 2023
Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. But first, let’s understand the core differences between Conversational AI and Generative AI. What is Generative AI?
Comm100
JANUARY 17, 2024
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation? Why should you lean into automation?
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Fonolo
MAY 10, 2023
Consider attending an industry event if you’d like to sharpen your management and customer service skills. They’re fun, inspiring, and an excellent chance to learn something new while building new relationships. You’ll be glad you did! This conference is designed to leave you energized and motivated to lead your team to success.
Fonolo
FEBRUARY 13, 2019
The steady pace of industry news has simply made it hard to find a quiet week to slip in a post like this. It features a sparkling new sci-fi theme that helps to keep the pages turning. This year’s edition is based on questionnaires answered by 222 contact center managers and directors, and weighs in at a healthy 363 pages!
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