How Will People Contact Companies Next Year? Beware Cohort Behavior Studies
Fonolo
NOVEMBER 6, 2018
Otherwise, how can you allocate resources between phone, email, chat, SMS messaging and social channels? We also want to know what the preferences will be next year, and in five years. So what’s the problem? For more on that see previous posts AI is Not Reducing Call Center Agent Employment or What’s the Ceiling on Self-Service?
67 
Let's personalize your content