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Top CX Reads 2023 – Digital, Design, Centricity

ECXO

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. Using Behavioural Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses by Nancy Harhut. Practicality counts and this is an amazing progress comparing with previous years.

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