Recover Alert Management - Centralized vs. Decentralized Approaches
PeopleMetrics
MAY 4, 2020
Recover alerts are the core of any advanced VoC program. Recover alerts immediately identify the customers who have had a recent poor experience. Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience.
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