Business Administration CEM Close the Loop Touchpoint 
PeopleMetrics
JULY 20, 2020
Start your customer experience feedback program with your most important touchpoint. Begin your customer experience measurement program with the touchpoint that if it does not go well, you will lose that customer. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.
PeopleMetrics
APRIL 9, 2018
Voice of Customer (VoC) programs (also known as Customer Experience Management (CEM) programs) are becoming the single source of truth for most organizations with regard to how the customer feels about their experience with a given company. As CEO, he guides the company’s vision and strategy. Sean holds a Ph.D.
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