Business Administration CEM Customer-Centric Organization Social Media 
PeopleMetrics
JULY 20, 2020
That’s right, you can save a potentially lost customer who recently had a poor experience by systematically following up with them BEFORE they take it to social media. Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. Have you checked Twitter and Facebook lately? Sean holds a Ph.D.
PeopleMetrics
JULY 10, 2018
The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.
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