Business Administration, CEM and Customer-Centric Organization

5 Strategies for CX Excellence

PeopleMetrics

JULY 20, 2020

If you want customers who love you, recommend, buy more and return, then treat your employees really well. Employee experience measurement is not optional - it’s essential to a customer-centric organization that is growing and thriving. They are the ones who make those things happen. Sean holds a Ph.D.

CX CEM Close the Loop Business Administration

Lesson #1: Everyone Wants To Be Customer-Centric, But No One Knows What That Means

PeopleMetrics

JULY 10, 2018

The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.

CEM

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Tech Customer Success

5 Strategies for CX Excellence

Lesson #1: Everyone Wants To Be Customer-Centric, But No One Knows What That Means

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