Business Administration Close the Loop Contact Center Machine Learning 
PeopleMetrics
JULY 20, 2020
You probably interact with customers in a variety of ways: website, app, contact center, location, field services, etc. You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.” Sean holds a Ph.D.
PeopleMetrics
MARCH 16, 2020
When a contact center representative fails to resolve a customer issue in the expected time frame. Most of our clients set up multiple triggers for recover alerts so that if any of the preceding events happen, they know about it and can assign someone to follow up and close the loop with the customer. Recognize Alerts.
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