PeopleMetrics

JULY 20, 2020

You probably interact with customers in a variety of ways: website, app, contact center, location, field services, etc. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

SEPTEMBER 12, 2019

There are five channels that we see often at PeopleMetrics: websites, mobile app, contact center, in location, and field services (in the home): Websites: refers to customers visiting websites to gather information about a company. Contact Center: an important touchpoint where customers call for more information or assistance.

Touchpoint 91

Touchpoint Customer Feedback CEM Contact Center 91

PeopleMetrics

JULY 17, 2018

visit to store, call to contact center, visit to website). His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

VOC 210

VOC CEM CX Customer Feedback 210

PeopleMetrics

JUNE 17, 2020

Moments of truth may involve the aforementioned digital experience (web site visit, chat with customer service, app experience), calling into a contact center, and of course, traditional in-person experiences. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

VOC 83

VOC CEM Touchpoint Business Administration 83

PeopleMetrics

FEBRUARY 21, 2018

If you're in multiple channels (which most brands are), the website experience should be consistent with the in-person experience should be consistent with the contact center experience, and so on. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

CX 67

CX CEM Business Administration Machine Learning 67

PeopleMetrics

MARCH 7, 2018

You need to be able to talk to leadership, the contact center, the sales force, operations, etc. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. It’s really key that you have your hand in all of those things.

CX 76

CX CEM Business Administration Machine Learning 76

PeopleMetrics

MARCH 16, 2020

When a contact center representative fails to resolve a customer issue in the expected time frame. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. What are some common instances that trigger a recover alert ?

VOC 78

VOC Close the Loop CEM Business Administration 78