PeopleMetrics

JULY 20, 2020

After all, there is no cash without customers and employees! Start your customer experience feedback program with your most important touchpoint. You probably interact with customers in a variety of ways: website, app, contact center, location, field services, etc. Sean holds a Ph.D.

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

JULY 17, 2018

Here's a quick guide on the different types of feedback ranked by their level of connection to VoC, from most to least: Transactional surveys provide solicited customer feedback about their most recent experience (also referred to as CEM or CFM, as noted earlier). visit to store, call to contact center, visit to website).

VOC 210

VOC CEM CX Customer Feedback 210

PeopleMetrics

JUNE 17, 2020

Moments of truth may involve the aforementioned digital experience (web site visit, chat with customer service, app experience), calling into a contact center, and of course, traditional in-person experiences. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

VOC 83

VOC CEM Touchpoint Business Administration 83

CX Accelerator

FEBRUARY 2, 2020

While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice?

Customer Experience 320

Customer Experience Business Administration Customer Journey Map CX 320

CX Accelerator

FEBRUARY 2, 2020

While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice?

Customer Experience 182

Customer Experience Business Administration Customer Journey Map CX 182