Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. CX is a tough business.

CX 129

CX Customer Experience Education Machine Learning 129

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. 2018 will be the year of CX and AI.?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

PeopleMetrics

JULY 23, 2018

Or consider a company that purchased a CRM software product and their salespeople rarely log on to use it. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

VOC 72

VOC Customer Feedback Mystery Shopper CEM 72

PeopleMetrics

DECEMBER 27, 2019

IT can also help create an automated system for this process, such as connecting a point-of-sale system or CRM to your VoC software platform via an API. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. The Analyst. Sean holds a Ph.D.

VOC 82

VOC Legal CEM Pharmaceutical 82