Business Administration, Customer-Centric Organization and Touchpoint

5 Strategies for CX Excellence

PeopleMetrics

JULY 20, 2020

After all, there is no cash without customers and employees! Start your customer experience feedback program with your most important touchpoint. You probably interact with customers in a variety of ways: website, app, contact center, location, field services, etc. They are the ones who make those things happen.

CX CEM Close the Loop Business Administration

Lesson #1: Everyone Wants To Be Customer-Centric, But No One Knows What That Means

PeopleMetrics

JULY 10, 2018

The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.

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Tech Customer Success

5 Strategies for CX Excellence

Lesson #1: Everyone Wants To Be Customer-Centric, But No One Knows What That Means

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