CXO Transforms Parkland Hospital Customer Experience Through Employee Experience
Customer Bliss
JUNE 28, 2018
Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System. Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry. As the CXO, his goal was to embed the employee experience as CX at Parkland.
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