CXO Transforms Parkland Hospital Customer Experience Through Employee Experience
Customer Bliss
JUNE 28, 2018
As the CXO, his goal was to embed the employee experience as CX at Parkland. CX and culture are foundational to a positive customer patient experience and their families. There’s a push to get started on the #CX work, but it's important that everyone understands internally, why this is truly happening.
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