Business Administration, Machine Learning and Text Analytics

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

PeopleMetrics

JULY 31, 2018

Enter text analytics. Machines (Text Analytics). Machines, on the other hand, can scale infinitely. All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. But first, let’s take a step back.

Text Analytics

Text Analytics VOC Unstructured Data CEM

Lesson #10: B2B VoC and B2C VoC Are Completely Different

PeopleMetrics

JUNE 4, 2019

However, the seemingly overwhelming volume of feedback allows B2C companies to learn more about customers and their experiences than ever before. And, through text analytics and other real-time reporting analytical approaches, answers to key questions are immediate. TEXT ANALYTICS: N/A. VOLUME: Small.

VOC

VOC B2C B2B CEM

Tech Customer Success

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

Lesson #10: B2B VoC and B2C VoC Are Completely Different

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