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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Nick Lygo-Baker – CCXP, CMRS, CX Strategy & VoC Expert, Owner & Founding Director at Paradigm CX. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant.

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10 Best Medallia Competitors and Alternatives of 2022

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For example, customer service agents and business consultants. . It offers a Voice of the Customer (VoC) feature that alerts and allows everyone to listen, comprehend, and impart customer stories. . The Experience Hub feature connects with business tools that allow company-wide sharing of feedback from customers.