SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

SEPTEMBER 28, 2022

Customer Delight as a Survival Strategy. How Customer Experience Can Save Businesses in the Current Economy. Shep Hyken interviews Mita Bedi, CEO and Co-founder of Resonate Solutions , a customer experience management platform. 90% of customer service people want to do a good job and delight their customers.

Business Consulting 65

Business Consulting Customer Service CX Customer Relationship 65

Shep Hyken

MARCH 15, 2022

Quotes: “Customers’ tolerance and friction level for customer experience are lower than ever. Customers know what they want, and if the companies they do business with cannot give it to them, they go somewhere else.” Retail Practice at the business consulting firm AlixPartners.

Retail 57

Retail Business Consulting Start-ups Technology 57

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Customer Experience 3.0: Customer Service Culture.

Customer Service 71

Customer Service Customer Loyalty E-commerce Customer Satisfaction 71