Shep Hyken

SEPTEMBER 28, 2022

It means that a customer can interact in many ways with any employee or branch of the company and walk out with the intangible feeling that they got more than expected. 90% of customer service people want to do a good job and delight their customers. Quotes: “Businesses are won and lost at the front line.

Business Consulting 65

Business Consulting Customer Service CX Customer Relationship 65

Shep Hyken

MARCH 15, 2022

Retail Practice at the business consulting firm AlixPartners. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. co-head of the?Retail

Retail 57

Retail Business Consulting Start-ups Technology 57

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Customer Service Culture. ” – Charles W.

Customer Service 70

Customer Service Customer Loyalty E-commerce Customer Satisfaction 70

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132