The DiJulius Group

MARCH 29, 2017

In Denial Bain & Company, a business-consulting firm, asked leaders of 362 companies if they felt their companies delivered superior customer service. 80 percent believe that the service they provided was indeed superior. was surveying over 3,000 customers, asking them if they […].

Business Consulting 40

Business Consulting CX Customer Service 40

Win the Customer

NOVEMBER 6, 2020

Any time you hire people for your customer service team, go for individuals with the required skill set for your business. Be particularly keen on the following factors: Patience and empathy Customer service representatives deal with different types of customers; some are agitated and annoying while others are curious and calm.

Customer Experience 52

Customer Experience Customer Loyalty Customer Retention Social Media 52

Lumoa

APRIL 28, 2024

Similarly, the pricing for Medallia is definitely on the higher side, especially for smaller businesses or organizations with budget limitations. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Uplifting Service

MARCH 8, 2023

Like me, he was a business consultant – so he’s got lots of insight into my world! [link] I’m back in Singapore after a quick trip to Seattle to visit my parents. Spending time with my dad always reminds of the many lessons he’s taught me over the years.

Business Consulting 40

Business Consulting Customer Service 40

1 to 1

OCTOBER 21, 2014

Bluewolf, a global business consulting firm, interviewed 1,000+ Salesforce.com customers in collaboration with MIT Sloan School of Management and made some interesting discoveries about trends in Salesforce usage and practices that are relevant for marketing, sales, and customer service leaders.

Business Consulting 39

Business Consulting Sales Customer Service 39

SugarCRM

NOVEMBER 9, 2022

To date, Close-Up, who works with Solutions Partner GrowIT , has documented 12,000 activities, 16,000 opportunities, and 1500 contracts to drive significantly improved knowledge and customer engagement. “We

CRM 49

CRM Transportation Innovation E-commerce 49

SugarCRM

MARCH 5, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jim Ward , founder, and CEO of BrainSell , the growth enablement company helping other companies of all shapes and sizes across North America crush their goals with business consulting, and technology solutions since their founding in 1994.

Sales 26

Sales CRM Finance Innovation 26

SugarCRM

MARCH 5, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jim Ward , founder, and CEO of BrainSell , the growth enablement company helping other companies of all shapes and sizes across North America crush their goals with business consulting, and technology solutions since their founding in 1994.

Sales 26

Sales CRM Finance Innovation 26

Return Customer

MAY 18, 2016

In this age of digital media, brands have many ways to offer exemplary customer service to their customer base. The advent of social media has also enabled customers to share their own customer service stories , which, in turn, become the brand’s own walking advertisement and word-of-mouth. Love, Chowking.”

Customer Service 78

Customer Service Social Media Legal Business Consulting 78

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . It helps you identify top customer complaints from thousands of the feedback pool and gives you insights into your customers’ sentiments towards your brand/service/product. ? 360-degree solution for customer professionals.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Zendesk

JANUARY 26, 2022

Distribution sales: Businesses sell products to distributors who will then sell that same product to the consumer (groceries, pharmaceuticals, Walmarts, etc.). Service sales: Businesses sell services (tangible or digital) needed to run other businesses (consultants, software, etc.).

Sales 52

Sales B2C B2B CRM 52