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Top 30 Customer Service Books Every Team Needs to Read

Comm100

SEPTEMBER 22, 2016

Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. Creating Customer Loyalty. But the true purpose of every support team venture is to create customer loyalty. by Ryan Levesque.

Customer Service 70
Customer Service Customer Loyalty E-commerce Customer Satisfaction 70
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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