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Case Management CXM Voice of the Customer Close the Loop VOC Touchpoint Customer Relationship Customer Expectations CRM Customer Experience More Related Topics >
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Value Chain Solution to VoC ROI

ClearAction

MARCH 24, 2017

Value chain thinking is extremely valuable in customer experience management. You can easily see its power in a customer experience journey map: nothing is an island — everything has a sequence and a series of connections that build upon one another. What is a value chain?

VOC 48
VOC Close the Loop CXM Voice of the Customer 48
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Customer Experience for the Future: Brilliance by Pattern Discovery

ClearAction

NOVEMBER 18, 2015

Customer Experience for the Future: Brilliance by Pattern Discovery. And likewise, business growth from customer experience management is the product of discovering patterns. And the holistic viewpoint afforded to managers of all kinds can certainly catapult service and company-wide customer-focus.

Customer Experience 59
Customer Experience Customer Experience Management Voice of the Customer Touchpoint 59
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