Business Growth, Close the Loop, CX Transformation and Net Promoter Score

How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency.

CX Customer Experience CX Transformation Net Promoter Score

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score

Net Promoter Score Customer Experience B2C Social Media

Tech Customer Success

How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

A to Z Guide to Customer Experience Definitions and Terms (Updated)

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