Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Try to ask questions for things that you aren’t already tracking in your CRM or other business tool, so that the information is important and the survey is kept light.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. These static trends are very revealing: if we’re not aiming to be VoC Collaborators and Transformers we may never get there! CXM Timeline to CX-Centricity.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Sales Innovation NPS 118