SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. By prioritizing certain elements, businesses can enhance the overall online shopping experience. That’s the magic of leveraging technology for customer service!

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. By prioritizing certain elements, businesses can enhance the overall online shopping experience. That’s the magic of leveraging technology for customer service!

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. Let’s start with the simplest one. Onboarding: It is essential to get feedback from new customers.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52