SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

FEBRUARY 24, 2023

From providing exceptional customer service to offering personalized experiences, we will cover a range of tactics that can help businesses stand out in a crowded marketplace. Ultimately, this can lead to increased customer loyalty, positive word-of-mouth, and business growth. So, let’s get started!

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Shep Hyken

MAY 30, 2022

The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.

Customer Service 12

Customer Service Customer Retention Manufacturing Business Growth 12

Qualtrics

APRIL 14, 2021

B2B leaders are taking notice of this shift — in the XM Institute’s 2019 research 84% of B2B organizations said they would increase their focus on customer experiences in the coming year. The benefits of a great B2B CX program can be reduced churn and increased business growth. Abdul Dezkam, Lead Insights Specialist at Grundfos.

B2B 26

B2B Close the Loop CX B2C 26

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Each of these starting points emphasizes customer-facing roles, reacting to and seeking to shape customers’ actions.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. He is a certified CCXP with expertise in Customer Experience and Service Design.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132