Zendesk

JANUARY 18, 2022

As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. Invest in CX to grow your bottom line and secure leadership backing. Now is the time to make CX a priority. What does it mean to offer great customer service?

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Get end-to-end CX consultation from top CX experts to get started!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction. Book your Free CX Consultation with SurveySensum Request a Demo

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. The future is urgently calling for us to shift to company-wide alignment with CX. Here’s why: CXM Status Quo.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SurveySensum

APRIL 5, 2022

So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives. GetFeedback provides top-notch CX services to retain customers and win back customers who already left you. Integrations.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

SEPTEMBER 11, 2023

CMRR specifically helps identify contracted revenue, which is often considered more predictable and less prone to churn, providing a clearer picture of your future revenue outlook. Here are the formulas to calculate your MRR, ARR, and CMRR: 13.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52