Fonolo

NOVEMBER 2, 2021

Creating a Customer Service Strategy That Drives Business Growth. A high Net Promoter Score (NPS). Retail call centers should invest in an e-commerce platform for online shopping convenience. TIP: According to a study by Vonage , the use of Instagram to message businesses increased by 75% in 2020.

Net Promoter Score 95

Net Promoter Score Customer Service Contact Center E-commerce 95

MattsenKumar

JUNE 18, 2021

Similarly, for e-commerce players, omnichannel expertise can help customers install and operate an imported machine readily because a support agent is taking them through the entire process, which started with customers showing buying interest. For example, when buying insurance, customers ask multiple questions.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

CommBox

NOVEMBER 22, 2022

If you think that’s bad, just imagine what could happen to a busy e-Commerce merchant with nonexistent chat support during Cyber Monday, which is right around the corner. . Net Promoter Score (NPS) – NPS is another key metric that gauges the loyalty of customers to a brand and is essential for business growth.

CX 98

CX E-commerce Net Promoter Score NPS 98

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

OCTOBER 31, 2023

Drives Revenue and Growth: Companies with strong customer experience see a revenue increase of 4-8% and can achieve 5.7 times more revenue growth than competitors who lag in customer experience. Satisfied customers are more likely to make repeat purchases, leading to business growth and increased profits.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52