Business Growth Engineering Net Promoter Score Outlook 
SurveySensum
FEBRUARY 14, 2024
Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Direct customer interaction and response through the Listening engine. Well, you’re in the right place!
SurveySensum
SEPTEMBER 11, 2023
Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. Now that we have the important KPIs categories and metrics of a SaaS business, let’s understand the 13 important SaaS KPIs that you should track. Let’s begin! But why measure it?
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