article thumbnail

5 Top Customer Service Articles of the Week 10-10-2022

Shep Hyken

7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat. Only 20% of customers rate these business leaders’ brands as being truly customer-centric.” Usher in customer-centricity.