Lumoa

AUGUST 8, 2023

Obviously, businesses wouldn’t exist without them! So it’s important to listen closely and understand what customers want from brands – that’s where the voice of the customer comes in. Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. CLV is the whole point of NPS® and all CX work! 15) Make it Easy for Customers to Give Feedback.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

OCTOBER 1, 2018

This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Aim: customers as brand evangelists.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. CLV is the whole point of NPS® and all CX work! 15) Make it Easy for Customers to Give Feedback.

CXM 90

CXM Non-Profits Close the Loop CX 90

Intercom, Inc.

MARCH 29, 2022

As the third-party cookie has crumbled, businesses can no longer rely on ill-gotten data. The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. Atlassian is a much larger organization, it’s a bigger ship.

Start-ups 118

Start-ups Sales Innovation NPS 118