Business Management Customer Experience Management Customer Feedback Touchpoint 
Lumoa
MARCH 12, 2023
Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. Companies rarely have processes in place to regularly collect feedback.
Qualtrics
APRIL 28, 2020
Kristian says, “The challenge from management was to find a way to bring the online and digital side of our business on board. Previously, we’ve only ever collected CSAT for our call center channels - but we wanted to understand digital customer touchpoints.” Using website feedback to create breakthrough experiences.
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