Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

ClearAction

NOVEMBER 18, 2015

Customer Experience for the Future: Brilliance by Pattern Discovery. And likewise, business growth from customer experience management is the product of discovering patterns. And the holistic viewpoint afforded to managers of all kinds can certainly catapult service and company-wide customer-focus.

Customer Experience 59

Customer Experience Customer Experience Management Voice of the Customer Touchpoint 59

ClearAction

MAY 24, 2016

Supplier Management establishes standards for qualifying as a supplier, conducts audits of product at the supplier factory or upon receipt, conducts business management and financial viability audits, provides certification levels to qualifying suppliers, and so forth. Customer Experience Enablement at GE.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

Qualtrics

APRIL 28, 2020

Kristian says, “The challenge from management was to find a way to bring the online and digital side of our business on board. Previously, we’ve only ever collected CSAT for our call center channels - but we wanted to understand digital customer touchpoints.” Using website feedback to create breakthrough experiences.

CX 29

CX Engineering Start-ups Touchpoint 29