Fonolo

JANUARY 14, 2020

Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . It’s one of our favorite places to learn about every facet of consumer-first business management.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

MAY 25, 2023

But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations. This sort of data-driven approach to business relationships is still relatively new, though.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Comm100

MARCH 8, 2017

From helpful articles and videos, to truisms about the industry, Shep Hyken’s Twitter game is as strong as ever in 2017. Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Higher NPS indicates satisfied customers, essential for delivering the best customer experience. Start building a PRODUCT COMMUNITY!

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52