Business Management Customer Relationship Management Customer Retention Customer Satisfaction 
Zendesk
APRIL 1, 2022
CS Ops supports both customer success managers (who proactively ensure buyers are reaching their goals) and customer service teams (whose success depends on solving problems quickly and accurately). Consider measuring customer satisfaction. Lower customer retention costs. Higher customer retention.
SugarCRM
SEPTEMBER 3, 2020
Unfortunately, establishing and maintaining customer relationships presents a challenge that many organizations struggle to overcome. Customer Relationship Management (CRM) technology changes all that. This is particularly true if the communications are personalized, relevant and meaningful.
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